To help us provide you with the very best services at the lowest possible prices and avoid confusion and misunderstandings, we ask that you read the Terms & Conditions below carefully. By booking, registering for, making a payment towards, or participating in a tour or other travel product or service with Your Grand Tour LLC. ("Your Grand Tour," "we," or "us"), you agree to the Terms in effect at the time of your booking. These Terms represent a legally binding contract. By purchasing any travel services offered by Your Grand Tour, you warrant that 1) you are at least 18 years of age and have the legal authority to create a binding legal obligation; 2) you accept and agree to all the Terms presented herein; and 3) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.
​These Terms represents the entire agreement between travellers and Your Grand Tour LLC. If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns. In the event that some other person or entity seeks compensation for claims from which you have released us from liability by agreeing to these Terms, you (or your estate) will indemnify and hold harmless Your Grand Tour LLC for all sums reasonably incurred in response to such claims, including our reasonable attorney costs and fees.
These Terms and purchases with us are subject to the laws of the state of Michigan, and the United States of America. Any dispute arising from these services and/or packages shall be litigated only in the courts of Kalkaska County, Michigan, which shall have exclusive jurisdiction.
We reserve the right to update or alter these Terms at any time. We will post amendments to these Terms on our website at https://www.yourgrandtour.travel/booking-t-cs and any amendment will take effect immediately upon posting.
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GENERAL TERMS & CONDITIONS
BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travellers. You represent and warrant that you are legally authorised to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travellers informed of all information relevant to your trip.
REGISTRATION: After you request a booking, we'll send you an email containing a link to a secure client intake form. This form is required in order to provide you with access to our itinerary platform, as well as for making bookings and checking availability on your behalf.
PRIVACY POLICY: When you make a booking, we require certain personal information such as full legal name and birth date. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.
THIRD PARTY SUPPLIERS: Your Grand Tour makes bookings and arrangements with hotels and other accommodation providers, coach companies, transfer operators, local guides, activity providers, and other independent parties ("Third Party Suppliers") to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions. We shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the any act, omission, error or negligence whatsoever by hotels, transportation companies, persons providing services or accommodation to travellers, or any other person who is not our direct employee or under our exclusive control. We are not responsible for any criminal conduct by third parties. It is your responsibility to ensure that you and any persons traveling with you adhere to any rules, regulations, or safety recommendations of the activities and services being booked. Any such rules will be shared with you by us, in written or photographic form, exactly as given from the activity or service provider. We are not responsible for any issues, refused entry, injuries, or other problems which result from not reading/following the associated rules of each activity or service.
AGE REQUIREMENTS: For all of our tours & packages, you must be 18 or older to make a booking. Travelers under 18 years at the time of travel are considered minors. Minors must be accompanied by an adult 21 years or older. One adult may accompany up to two minors. Each adult accompanying one or more minors is jointly and individually responsible for the behaviour, wellbeing, supervision, and monitoring of such minors, and accepts these Terms & Conditions on the child's behalf. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents and documents and ensuring that they and the minor(s) meet all legal requirements to travel, to enter and depart from applicable countries and regions. We will not be responsible for any fees, damages, or losses that may result from failure to secure necessary consents, permits, and approvals.
TRAVELLERS WITH DISABILITIES OR DIFFICULTIES: Travellers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs and to notify any partners of these requirements. However, we cannot guarantee that all disabilities or difficulties can be accommodated. It is the responsibility of all travellers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably travel and undertake any activities within their itinerary.
ACCEPTANCE OF RISK: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkelling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes and remote locations. Food poisoning is also always a risk when travelling, and we encourage you to consider this when packing any medicines. By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. We will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel.
FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone's control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travellers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveller.
PASSPORTS: In general, passports are required for all citizens of the U.S. and other countries traveling abroad. Your passport should be valid for at least six months after your date of return (longer for some destinations), or you may be denied entry. Some countries also require a specific number of blank visa pages in your passport. The names of all travellers must be provided to us exactly as they appear on their passport, including titles such as Jr. or Sr. and any multiple first, middle, or last names, when you complete our Client Intake form.
TRAVEL VISAS & OTHER DOCUMENTS: As a courtesy, we will send any necessary visa instructions for U.S. passport holders after you book. Any travellers that are not U.S. passport holders are responsible for determining the visa requirements that apply to them.
LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.
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ADDITIONAL TERMS & CONDITIONS FOR SMALL GROUP TRIPS (INCLUDING SETTIMANA VENEZIANA)
DEPOSITS AND PAYMENT SCHEDULE:
A €750 non-refundable deposit is due at the time of booking.
The remaining funds are due as follows:
€1,250 is due 90 days before trip start date.
€1,500 is due 60 days before trip start date.
The remaining balance including any supplementary charges is due 30 days before trip start date.
You will receive an invoice and reminder 14 days before each payment due date with a personalised payment link. It is your responsibility to keep track of dates and payments. If you are late in making any of your payments, we will send a reminder the following day with a 10 day grace period. If any payment is delayed by more than 10 days, we reserve the right to cancel your place on the trip without a refund.
PAYMENT METHODS: We accept payments via the following methods:
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Visa, MasterCard, Discover, American Express, and Apple Pay via Stripe, our main and preferred payment processing system.
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Bank Transfer: In some circumstances, we can accept payment by bank transfer. Please contact us to discuss this option.
We do not accept any other forms of payment. Payment amounts are in EUR, and can also be paid in USD or GBP based on the exchange rate of the payment date. Our payment platform will automatically calculate this for you if you choose to pay in USD or GBP.
ROOM SUPPLEMENTS: Some of our rooms come with a small supplementary fee due to having more space, features, or views.
TRAVELING AS A PAIR: Our standard pricing is based on single occupancy. If you are travel as part of a pair with a friend or partner and will be sharing a room, we offer a €60 per room per night reduction in costs. This can be applied in whole to one traveler's fees, or split 50/50 between the pair.
REFUNDS: As we work exclusively with small businesses including local artisans, guides, and entrepreneurs, we do not offer any refunds. We make a number of non-refundable deposits to our suppliers, and we always honour these payments. We require all travellers to hold comprehensive travel insurance (see below). In many cases, this may be your only option for seeking reimbursement should you need to cancel.
CANCELLATIONS (BY YOU): Cancellations must be made in writing to hello@hergrandtour.com and are not considered complete until you receive a written response and confirmation. If you choose to cancel your place on the trip, you forfeit any payments made to date. We will not provide any refunds for cancellations once a payment(s) has been made. You will not, however, be liable for any remaining payments scheduled after your cancellation.
CANCELLATIONS (BY US): In the event we need to cancel or reschedule the trip in its entirety, you are entitled to a full refund minus the deposit. We are not responsible and will not provide compensation for any other expenses or damages due to cancellation of the trip.
UNUSED SERVICES: Unused services or activities cannot be refunded. No refund will be made for absence by travellers from any part of the itinerary. This includes absence due to illness, sleeping in, etc.
DIETARY REQUESTS / RESTRICTIONS: Our small group trips can be modified for vegetarian guests as well as those with a dairy or gluten intolerance. While these restrictions can be catered for at main meals (breakfast, lunch, and dinner) guests with these restrictions agree that there may be some smaller tastings in which they cannot partake. We regret that we are unable to accommodate guests with severe allergies or any other dietary restrictions than those listed above. It is essential that you share any dietary requirements with us at the time of booking, so we can confirm whether or not your needs can be met. It is your sole responsibility to monitor your food intake if you have any restrictions or intolerances.
TRAVEL INSURANCE: For your safety travel insurance is mandatory for all guests, and we will request proof of insurance 30 days before departure. If you cannot provide suitable evidence of insurance by this time, we reserve the right to cancel your booking on the trip. This page will be updated with our requirements for your insurance coverage by 14th February, 2025.
CHANGES TO YOUR ITINERARY: We reserve the right to make minor changes to activities and timings on the group itinerary. If an activity or service becomes unavailable, we will endeavour to find a suitable alternative at a similar price point. A final itinerary will be issued to travellers 30 days before departure.
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ADDITIONAL TERMS & CONDITIONS FOR CURATED PRIVATE TRAVEL
DEPOSITS: A 30% deposit, paid via one of our accepted payment methods, is required before we begin work on your itinerary. This deposit goes towards your final balance, and is non-refundable. Your deposit amount may be higher if you are a rush client, please see ‘rush services’ below for more information.
FINAL PAYMENT: Any remaining balance after your deposit is payable after the approval of your itinerary preview. We work hard to ensure you are happy with your itinerary, and do not send the invoice for your final balance until you have approved your itinerary preview.
RUSH SERVICES: We charge rush fees for clients departing in less than 30 days. Please see our price list (Ireland/UK) (Italy) for current rates.
PAYMENT METHODS: We accept payments via the following methods:
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Visa, MasterCard, Discover, American Express, and Apple Pay via Stripe, our main and preferred payment processing system.
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Bank Transfer: In some circumstances, we can accept payment by bank transfer. Please contact us to discuss this option.
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Referral Credits. To redeem your referral credits, please contact us directly.
We do not accept any other forms of payment. Payments made must be made in U.S. currency, or a conversion fee will apply.
REFUNDS (OUR CURATED PRIVATE TRAVEL FEES): We are unable to provide refunds for any of our curated private travel fees. As our fees compensate us for our time working on your itinerary and our built knowledge in the industry, we cannot provide any refunds.
REFUNDS (SUPPLIERS, HOTELS, ACTIVITIES, ETC): If you are unhappy with any aspect or element of your itinerary (such as an accommodation or activity) and wish to seek compensation, this must be done directly with the supplier. We cannot act as a go-between or liaison. If needed, we will always seek to supply necessary supplier details in order for you to log a complaint or seek compensation.
UNUSED SERVICES: Unused services cannot be refunded. No refund can be made for absence by travellers from any part of the itinerary.
TRAVEL INSURANCE: We highly recommend you carry valid and comprehensive travel insurance or equivalent coverage. As this is a planning and booking service only, we are not responsible for (and will not provide compensation or refunds for) any delays, illness, injury, unforeseen circumstances, natural disasters, or cancellations.
NOT INCLUDED: The following items cannot be booked or paid for by Your Grand Tour LLC and are the sole responsibility of the traveller(s).
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flights
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entry visa fees
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personal, baggage, and travel insurance
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gratuities
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meals and drinks, unless specified in the itinerary
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any items of a personal nature
CURATED PRIVATE TRAVEL PROCESS: After we receive your 30% non-refundable deposit and hold our curated itinerary call, we will confirm availability of all components and send you an itinerary preview and approval request within 7 business days. You can schedule up to 3 further virtual meetings to make alterations or additions to your itinerary. Once you have approved your itinerary preview, your remaining balance is due. On receipt of your full balance, we will put together your full detailed itinerary, which will be delivered via PDF and in our partner travel app, Tern, within 14 business days.
DIETARY REQUESTS / RESTRICTIONS: You may enter special requests or dietary restrictions for each traveller when you complete your client intake form. All of our itineraries include a guide with recommended restaurants. While we always indicate whether the restaurant provides vegetarian (V), vegan (VG), or gluten-free (GF) options, we cannot guarantee these options will always be made available. If you have any major dietary restrictions or requests, we recommend our Amplius and Omnia packages, which include tailored dining recommendations to suit your requirements. It is essential that you share these dietary requirements with us at the start of our itinerary process, so we can confirm whether or not your needs can be met. While we always do our best, we cannot guarantee that your requests will be honoured, and some requests or restrictions may be difficult to accommodate in some destinations. If we are processing your bookings (Amplius and Omnia packages) we will relay your requests to our partners in your destination(s) for any pre-booked food or drink related activity in your itinerary, such as cooking classes or street food tours. We do not notify every restaurant of your dietary requirements, and it is the sole responsibility of each traveller to relay any important allergies or requests directly to the restaurant upon arrival.
VESTRA PACKAGE
UNDERSTANDING DIY: This package includes research and itinerary curation by us, including accommodation recommendations, suggested timings for transfers and activities, location information and historical context, dining recommendations, and other useful information. You are required to make all bookings if you select this package. We always provide contact information, pricing, and booking links for accommodation providers and other suppliers, however it is your duty to make these bookings and any associated payments to the suppliers, and to ensure they are confirmed. If any activity or hotel becomes unavailable between the delivery of your itinerary and when you choose to make the booking with that supplier, we will, within reason, make a suggested alternative. We cannot be held responsible if any option or activity becomes unavailable due to your delay in booking or processing payment to a Third Party Supplier.
AMPLIUS AND OMNIA PACKAGES
PERSONAL INFORMATION: To make bookings or payments on your behalf (Amplius and Omnia packages), we require that you supply certain personal information, including the full legal name, gender, birthdate, and passport information for each traveller, as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address, from the person making the booking. You are responsible for verifying that any information you provide for yourself and on behalf of other travellers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.
BOOKING ON YOUR BEHALF: The Amplius (Italy) and Omnia (Italy, Ireland, and UK) include the booking of some services and activities on your behalf. Please note that not all services and activities are available for pre-booking, and you will still be liable for some payments in-person. Your itinerary includes a breakdown of costs including payments made, upcoming payments, and payments to be made in person.
CREDIT CARD AUTHORISATION: By sending your card information through our secure partner platform, Tern, you are authorising Your Grand Tour LLC to book the approved activities and services for you and any person(s) traveling with you in your group. By approving the authorisation for an activity or service, you authorise us to book this activity or service on your behalf, and agree to any additional Terms & Conditions as set out by the supplier which will be visible in your itinerary. We are not responsible for any payment issues or additional charges incurred. Any problems associated with payment must be taken up with your bank and/or the supplier. This is a booking-only concierge service. We are not employed by or affiliated with any of the hotels, services, or activity providers, and will not be held responsible for any cancellations, changes, or issues associated with the activity or service once the bookings are made. Any problems regarding the service must be taken up with the service provider directly by yourself. Bookings are only made once card information is processed through the platform. If a service or activity becomes unavailable after your payment information has been sent, we will notify you and will either remove the unavailable service from the itinerary or try to find a suitable and similarly priced alternative at your discretion. In the case of any travel disruptions, running late, etc you must contact the service provider (contact details will be provided in your itinerary) directly to make any necessary arrangements or changes. We are unable to delay or alter any service or activity.
EMAIL SUPPORT: We provide email support to all clients. Support is subject to reasonable response times (usually within one business day) and business hours (9:00 AM – 5:00 PM GMT Monday through Friday and some varied hours on weekends). We ask that, in the case of multiple questions or requests, our clients please group these together into a single email whenever possible.
WHATSAPP (TEXT/PHONE) SUPPORT: Our extended hours WhatsApp phone/text support is available to clients on the Omnia package in Italy only. WhatsApp support is subject to reasonable response times (usually within 2 hours) and extended operating hours (9:00 AM – 8:00 PM GMT Monday through Friday and 9:00 AM to 1:00 PM on Saturdays, Sundays, and Bank Holidays). Please note that response times are not guaranteed and that this service is for itinerary support only (general questions, advice, or recommendations). We are unable to provide emergency services or last-minute changes to your itinerary. For emergencies, please refer to the emergency services information in your itinerary. For any last-minute changes or in the event you are running late to an activity, you must contact your activity provider directly. We are not able to postpone or reschedule any activity on your behalf once you embark on your trip, this must be done through the service provider.
CHANGES TO YOUR ITINERARY
If you choose to make any changes to your itinerary after the final version has been delivered, we can provide a quote for revisions based on their extent. This is done on a case by case basis. Please note that we are usually unable to make major changes to your itinerary once it is delivered, particularly close to the time of departure.
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REFERRAL PROGRAMME
MAKING A REFERRAL: We love referrals, and as a thank you to our clients, we offer a generous referral credit programme. For each new client you refer to us, you’ll receive a $50 credit for future services. The credit is issued via email and will also be noted in our system. The credit is only issued once the new (referred) client has confirmed their services and paid their deposit. Credits are non-transferable. Each credit is valid for five years from the date of issue, and there is no limit to how many credits you can gain.
FOR NEW CLIENTS (WHO HAVE BEEN REFERRED):
If you were referred by a previous client of Your Grand Tour, you are eligible for a discount off your final balance. Please see the list below for the applicable discounts.
$25 off for bookings and services from $150 - $499
$50 off for bookings and services from $500+
This amount is taken off the final balance, after the 30% deposit has been paid in full.