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YOUR GRAND TOUR

Booking Terms & Conditions

Operated by Courtney Fleming | Dublin, Ireland

Last updated: March 2025

 

Please read these Terms and Conditions carefully before making a booking. By booking, registering for, making a payment toward, or participating in any tour or service with Your Grand Tour, operated by Courtney Fleming (sole trader), you agree to be bound by these Terms. These Terms form a legally binding contract between you and Your Grand Tour.

By purchasing any service, you confirm that: (a) you are at least 18 years old and have the legal authority to enter into this agreement; (b) you accept all Terms listed here; and (c) all information you have supplied is accurate and complete to the best of your knowledge.

 

PART 1: GENERAL TERMS & CONDITIONS

1. About Your Grand Tour

Your Grand Tour is a private travel planning service operated as a sole trader business by Courtney Fleming, registered and based in Dublin, Ireland. All services are provided directly by Courtney Fleming. References to "we", "us", "our", or "Your Grand Tour" throughout these Terms refer to Courtney Fleming, trading as Your Grand Tour.

2. Governing Law & Jurisdiction

These Terms, and all transactions made with Your Grand Tour, are governed exclusively by the laws of Ireland and, where applicable, the European Union. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dublin, Ireland.

While we serve clients worldwide, including from the United States, no other legal framework, state law, or federal law shall apply to these Terms or to any dispute arising between the parties. By booking with us, international clients expressly agree to Irish jurisdiction and acknowledge that any legal proceedings must be brought in Ireland.

Note for US clients: This means that US consumer protection laws, including but not limited to those of individual US states, do not govern this contract. If you are uncertain about this arrangement, we recommend seeking independent legal advice before booking.

3. Booking on Behalf of Others

If you make a booking for anyone other than yourself, you are the designated contact person for all travellers in your group. You represent that you are legally authorised to act on their behalf, that you have obtained all required consents, and that you will inform all other travellers of these Terms. You are responsible for all payments due, for notifying us of any changes or cancellations, and for keeping all travellers informed throughout the process.

 

4. Right to Refuse or Terminate Service

Your Grand Tour reserves the right to refuse, suspend, or terminate services at its sole discretion, including where:

  • a client is abusive, threatening, or disrespectful toward Your Grand Tour or its associates;

  • a client provides false, misleading, or materially incomplete information;

  • the requested travel involves activities that are illegal, dangerous, or contrary to our values;

  • it becomes impossible or commercially unreasonable to fulfil the requested service.

In the event of termination by Your Grand Tour without cause, a proportional refund of any unearned fees will be issued. If termination is due to client misconduct, no refund will be given.

5. Accuracy of Information

You are solely responsible for ensuring that all information provided to us — including traveller names, passport details, dates, and preferences — is accurate, complete, and up to date. Your Grand Tour will not be held liable for any errors, missed bookings, refused entries, additional charges, or losses that result from inaccurate or incomplete information supplied by you.

6. Third Party Suppliers

Your Grand Tour makes bookings and arrangements with hotels, accommodation providers, coach companies, transfer operators, guides, activity providers, and other independent third parties ("Suppliers") to fulfil components of your booking. Suppliers may also engage sub-contractors. Whilst we exercise care in selecting Suppliers, we do not supervise or control them and accept no responsibility for their acts or omissions.

We shall not be liable for any cancellations, delays, diversions, equipment failures, loss or damage to baggage or property, injury, illness, or death, or any claims arising from inconvenience, loss of enjoyment, distress or frustration — whether physical or mental — resulting from acts or omissions of any Supplier or third party not under our direct control. We are also not responsible for any criminal conduct by third parties.

7. Limitation of Liability

To the fullest extent permitted by Irish law, our total aggregate liability to you in connection with any booking or service — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total curation fees paid by you to Your Grand Tour for the specific booking giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of enjoyment, loss of anticipated savings, loss of business, or any other economic loss, even if we have been advised of the possibility of such losses.

Your Grand Tour is a travel planning and booking service, not an operator of physical activities, transport, or accommodation. Any risk of death, personal injury, or property damage arising from an activity, transfer, accommodation, or experience in your itinerary rests with the Supplier operating that service, as set out in Clause 6. As required by Irish law, nothing above excludes liability for death or personal injury arising directly from our own negligence in providing planning services.

8. Travel Insurance

We strongly recommend that all travellers hold comprehensive travel insurance covering cancellation, medical expenses, baggage loss, personal liability, and trip interruption before travel commences. As a planning and booking service only, Your Grand Tour is not responsible for and will not compensate for any losses, delays, illness, injury, or unforeseen circumstances that would ordinarily be covered by travel insurance.

9. Force Majeure

Your Grand Tour shall not be in breach of these Terms, nor liable for any failure or delay in performing services, due to circumstances beyond our reasonable control, including but not limited to: acts of God, extreme weather events, pandemics or public health emergencies, acts of government or public authorities, border closures, quarantine measures, war, civil unrest, terrorism or threats thereof, industrial action, or failure of third-party infrastructure.

In such circumstances, we will use reasonable endeavours to assist you and to find alternative solutions, but any additional costs incurred shall be your responsibility. We recommend all travellers hold travel insurance to cover such eventualities.

10. Age Requirements

You must be 18 or over to make a booking. Travellers under 18 at the time of travel are considered minors and must be accompanied by an adult aged 21 or over. One adult may accompany a maximum of two minors. The accompanying adult accepts full responsibility for the behaviour, wellbeing, and supervision of any minors, and accepts these Terms on the minor's behalf. It is the accompanying adult's responsibility to secure all necessary parental consents, permits, and documentation required for the minor to travel.

11. Travellers with Disabilities or Access Requirements

Travellers requiring special assistance must notify us at the time of booking. We will make all reasonable efforts to accommodate such needs and will communicate requirements to relevant Suppliers. However, we cannot guarantee that all requirements can be fully accommodated. It remains the responsibility of each traveller to assess their own capabilities and, where appropriate, seek medical advice before undertaking travel.

12. Acceptance of Risk

You acknowledge that travel — especially to international, remote, or heritage destinations — may involve inherent risk to health and safety. By booking with us, you confirm that you have considered such risks in light of your personal circumstances and capabilities, and you voluntarily assume responsibility for those risks. You agree to follow all safety instructions, use required safety equipment, and comply with posted warnings and regulations. We will not be held liable for losses, injuries, or death arising from failure to comply with safety requirements or from risks inherent in travel.

13. Passports, Visas & Entry Requirements

Passports must generally be valid for at least six months beyond your return date. Traveller names provided to us must match passport names exactly, including middle names, suffixes, or multiple surnames. As a courtesy, we will provide visa guidance for US passport holders. All non-US passport holders are responsible for determining their own visa and entry requirements. We accept no liability for refused entry or other consequences arising from failure to hold valid documentation.

14. Local Laws

During travel, you must comply with the laws and regulations of all places visited. We accept no responsibility for fines, penalties, or consequences arising from your failure to do so.

 

PART 2: CURATED PRIVATE TRAVEL

15. The Service

Our Curated Private Travel service is a bespoke, founder-led travel planning and booking service. All itinerary research, planning, and client communication is conducted personally by Courtney Fleming. The service includes an initial consultation, itinerary design, accommodation and experience research, booking management, digital itinerary delivery, and pre-departure and travel support, as described on our website.

Two things we do not book: flights and rental cars. We are happy to research options and provide recommendations and booking instructions for both.

16. The Planning Process & Timeline

Following receipt of your deposit and initial consultation, we will confirm availability of all components and deliver an itinerary preview. This is usually ready within 7 business days, though timelines may vary depending on trip complexity and destination. The itinerary preview consists of a bullet-point overview of the proposed itinerary structure and a curated shortlist of accommodation options for your approval. It does not include full Supplier details, confirmed bookings, restaurant reservations, or the complete digital itinerary — these are prepared only after the preview has been approved and full payment has been received. Additional calls to refine and adjust the itinerary are included as part of the process. Once you have approved your itinerary preview, your remaining balance is due.

On receipt of full payment, your complete digital itinerary — including day-by-day structure, all confirmed bookings, restaurant reservations, custom Google Map, and destination guides — will be delivered via our partner itinerary platform and as a PDF. This is usually ready within 14 business days, though again, timelines may vary depending on trip complexity. The overall process from first call to final itinerary typically takes 6 to 8 weeks.

As a founder-led service, Your Grand Tour is operated solely by Courtney Fleming, who occasionally travels for research and professional development purposes. Any planned periods of reduced availability will be communicated to you in writing before the commencement of each stage of the planning process, so you are always aware of expected response times in advance.

All timelines stated above are conditional on timely responses from the client. Your Grand Tour cannot be held responsible for delays to the planning process caused by late, incomplete, or no response from the client. Specifically:

  • The itinerary preview timeline begins from the date of the initial consultation call and assumes all required information has been supplied by the client. Where information is outstanding, the clock begins only once all required details have been received.

  • Where a client takes longer than 7 business days to respond to an itinerary preview, approval request, or planning query, Your Grand Tour reserves the right to adjust the delivery timeline accordingly.

We ask all clients to respond to planning queries and approval requests within 5 business days wherever possible. Prompt responses allow us to deliver the best possible itinerary within your preferred timeframe.

We deliberately limit the number of clients we take on each month to protect the quality of our work. Bookings are taken on a first-come, first-served basis and are only confirmed upon receipt of your deposit.

17. Pricing & Curation Fees

Our base curation fee is €125 per day, calculated on the total length of your trip, and covers itineraries for up to 4 adults. For itineraries of 10 days or more, a reduced rate applies from day 10 onwards. Groups of more than 4 adults will be subject to a supplementary fee, which will be confirmed in writing before work commences.

18. Deposits

A non-refundable deposit of 25% of your total curation fee is required before work commences. This deposit is deducted from your final balance. For rush clients (see Clause 19), deposit requirements may differ. Your booking is confirmed only on receipt of the deposit. The deposit is non-refundable in all circumstances, including client cancellation, except where Your Grand Tour is unable to begin work due to its own circumstances, in which case a full refund of the deposit will be issued, less any bank transaction fees. 

19. Rush Services

A rush fee applies to all clients with a departure date fewer than 60 days from the date of booking. Rush fees start from €170 and vary depending on trip length and complexity. Rush fees are non-refundable. Rush availability is not guaranteed and is subject to our current schedule.

20. Payment Methods

We accept the following payment methods for curation fees:

  • Visa, MasterCard, Discover, American Express, and Apple Pay via Stripe (our primary payment processor);

  • Bank transfer (in some circumstances — please contact us to discuss);

  • Referral credits (please contact us to redeem).

No other forms of payment are accepted. All payments must be made in Euros.

21. Client Cancellation Policy

If you wish to cancel your Curated Private Travel booking, you must notify us in writing. The following cancellation policy applies:

  • Cancellation before or after the itinerary preview has been delivered, but before final payment: deposit forfeited; no further fees due.

  • Cancellation after full payment and itinerary delivery: no refund of any fees.

Any third-party bookings already made on your behalf at the time of cancellation are subject to the cancellation policies of the relevant Suppliers and are your responsibility. We will provide full Supplier contact details and booking reference numbers to assist with any claims or refund requests.

22. Refunds

Curation fees are non-refundable once work has commenced, as they compensate us for our time, expertise, and industry relationships. If you are dissatisfied with any Supplier component of your trip (such as a hotel or activity), you must address this directly with the relevant Supplier. We will provide the necessary contact details and booking references to assist. We cannot act as an intermediary in Supplier disputes and will not, under any circumstances, provide refunds on behalf of Suppliers.

Unused services cannot be refunded. No refund will be issued for any portion of an itinerary not used by the traveller(s).

23. Booking on Your Behalf & Credit Card Authorisation

By sharing your card details through our secure booking platform, you authorise Your Grand Tour to book the approved activities, accommodations, transfers, and experiences on your behalf. By approving each booking, you agree to any additional terms and conditions set by the relevant Supplier, which will be visible in your itinerary.

We are not affiliated with, employed by, or acting as agent for any Supplier. Once bookings are confirmed, any issues with the service must be resolved directly with the Supplier. We are not responsible for any payment issues or additional charges incurred with Suppliers. Bookings are made only after card information has been received and processed. If a service becomes unavailable after your payment information has been submitted, we will notify you and either remove it from the itinerary or seek a suitable alternative at your discretion.

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24. Changes to Your Itinerary After Delivery

Your Grand Tour is usually unable to make major changes to your itinerary once it has been delivered, particularly close to your departure date. If you wish to request post-delivery revisions, we will provide a quote based on the extent of the changes required. This is assessed on a case-by-case basis.

25. Support During Travel

Unlimited email support is provided before and during your trip, subject to our standard business hours (9:00 AM – 5:00 PM GMT, Monday to Friday). We aim to respond within one business day. Where possible, please group multiple queries into a single email.

WhatsApp support is available for urgent queries only, during extended hours (9:00 AM – 8:00 PM GMT, Monday to Friday; 9:00 AM – 1:00 PM on Saturdays, Sundays, and Irish Bank Holidays). Response times are not guaranteed. WhatsApp support is for itinerary-related questions only; it is not an emergency service. For medical or safety emergencies, please contact local emergency services. For last-minute changes to activities or bookings, you must contact the relevant Supplier directly — we are not able to postpone or reschedule services on your behalf once your trip has commenced.

26. Dietary Requirements

You may submit dietary requirements and food allergies for each traveller via our client intake form. All itineraries include restaurant recommendations noting vegetarian (V), vegan (VG), and gluten-free (GF) availability where requested, but we cannot guarantee these options. For pre-booked food-related activities such as cooking classes, we will relay your requirements to the Supplier. For all restaurant visits, you are responsible for communicating your dietary requirements and allergies directly to the restaurant. We accept no liability for any dietary issues or allergic reactions arising from restaurant visits.

 

PART 3: TRAVEL CONSULTATIONS

27. Nature of the Service

Travel Consultations are standalone, advisory sessions designed to provide focused expert guidance for your own independent travel planning. This is an express service and does not include the preparation of detailed itineraries, comprehensive travel planning, or the booking of any travel arrangements.

Consultations are conducted in 30-minute sessions via video call. A brief follow-up email summarising key points and any relevant links will be provided within 48 hours. This summary is not a comprehensive travel plan. We recommend taking your own notes during the call.

28. Scope & Limitations

There is no formal limit on the number of questions you may bring to a consultation; however, time is limited and not all questions may be addressed within a single session, particularly for complex or multi-destination trips. If further time is required, an additional session may be recommended.

By booking a Travel Consultation, you acknowledge that: (a) the service is advisory only; (b) it is not equivalent to our full Curated Private Travel service; and (c) the scope and depth of advice is limited to the 30-minute session format.

29. Fees & Refunds

The consultation fee is €95, payable at the time of booking. Fees are non-refundable, except where the session is cancelled in advance by Your Grand Tour, in which case a full refund will be issued. If Your Grand Tour needs to reschedule, you will be offered the option to reschedule or receive a full refund.

 

PART 4: INTELLECTUAL PROPERTY

30. Ownership of Itineraries & Materials

All itineraries, travel guides, destination content, planning materials, and other documents created by Your Grand Tour remain the intellectual property of Your Grand Tour. These materials are provided for your personal use in connection with your booked travel only. You may not reproduce, share, publish, sell, or distribute any itinerary or planning material — in whole or in part — to any third party without prior written consent from Your Grand Tour.

This includes sharing itinerary content with other travel companies, agents, or planners, or using our materials as a basis for planning travel for others.

 

PART 5: DATA PROTECTION & PRIVACY

31. Data Protection (GDPR)

Your Grand Tour is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Irish data protection law. We collect and process personal data — including names, contact details, passport information, and travel preferences — solely for the purposes of providing the services you have requested.

Your data will be shared only with Suppliers and platforms necessary to fulfil your booking (e.g., hotels, activity providers, our itinerary platform). We do not sell, rent, or share your personal data with third parties for marketing purposes. You have the right to access, correct, or request deletion of your personal data at any time by contacting us at hello@hergrandtour.com. For full details, please refer to our Privacy Policy at yourgrandtour.travel/privacy-policy.

Note for US clients: Your Grand Tour is an Irish business and processes data under GDPR. By providing personal data, you acknowledge that it will be processed in accordance with Irish and EU data protection law, which may differ from US privacy standards.

32. Photography & Testimonials

We love to share client experiences and may occasionally request permission to use feedback, reviews, or photographs in our marketing materials or on our website. We will always ask for your explicit consent before using any personal information, images, or quotations in this way. You may withdraw your consent at any time by contacting us.

 

PART 6: REFERRAL PROGRAMME

33. Making a Referral

As a thank you to our clients, we offer a referral credit programme for Curated Private Travel clients. For each new client you refer who confirms their booking and pays their deposit, you will receive a €50 credit towards future services. Credits are issued via email and noted in our system. Credits are non-transferable, valid for five years from the date of issue, and there is no limit on how many credits you can earn. The referral programme does not apply to Travel Consultation clients.

34. Discount for Referred New Clients

If you were referred by a previous client of Your Grand Tour, you are eligible for a discount on your final balance (applied after the 25% deposit has been paid):

  • €25 off for Curated Private Travel services with a curation fee up to €499;

  • €50 off for Curated Private Travel services with a curation fee of €500 or more.

 

PART 7: GENERAL LEGAL PROVISIONS

35. Entire Agreement

These Terms, together with any written booking confirmation and our Privacy Policy, constitute the entire agreement between you and Your Grand Tour with respect to the services booked, and supersede all prior representations, negotiations, or agreements, whether oral or written. No variation of these Terms is effective unless made in writing and agreed by Your Grand Tour.

36. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision will be severed. The remaining provisions will continue in full force and effect.

37. Dispute Resolution

In the event of any dispute arising in connection with these Terms or any booking, both parties agree to first attempt to resolve the matter in good faith through direct communication. If the dispute cannot be resolved informally within 30 days of written notification, either party may pursue their rights through the courts of Dublin, Ireland, as set out in Clause 2.

Nothing in this clause prevents either party from seeking urgent interim relief from a court where necessary.

38. Amendments

Your Grand Tour may update or amend these Terms at any time. Updated Terms will be published on our website at yourgrandtour.travel/booking-t-cs and will take effect immediately upon posting. Bookings made before any update remain governed by the Terms in force at the time of booking.

39. Waiver

No failure or delay by Your Grand Tour in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach.

 

YOUR GRAND TOUR

hello@hergrandtour.com | yourgrandtour.travel

Dublin, Ireland

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