To help us provide you with clear services at fair prices and avoid confusion, we ask that you read the Terms and Conditions below carefully. By booking, registering for, making a payment toward, or participating in any tour or service with Your Grand Tour, operated by Courtney Fleming, you agree to the Terms in effect at the time of your booking. These Terms form a binding contract. By purchasing any service from Your Grand Tour, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, accept all Terms listed here, and have supplied information that is accurate and current.
These Terms form the entire agreement between you and Your Grand Tour, operated by Courtney Fleming. If any provision is too broad to be enforceable, it will be interpreted only as broadly as allowed. If any part is invalid, the remaining provisions stay valid.
These Terms apply to and bind both parties and their respective heirs, representatives, executors, and successors. If another person or entity seeks compensation for any claim you have released by agreeing to these Terms, you or your estate will indemnify and hold harmless Your Grand Tour, operated by Courtney Fleming, for all costs reasonably incurred in responding to that claim, including legal fees.
These Terms, and all purchases with us, are governed by the laws of Ireland and the European Union. Any dispute arising from these services or packages will be handled exclusively in the courts of Dublin.
We may update or amend these Terms at any time. Updates will appear on our website at https://www.yourgrandtour.travel/booking-t-cs and will take effect immediately upon posting.
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GENERAL TERMS & CONDITIONS
BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other travellers. You represent and warrant that you are legally authorised to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required; and keeping the other travellers informed of all information relevant to your trip.
REGISTRATION: After you request a booking, we'll send you an email containing a link to a secure client intake form. This form is required in order to provide you with access to our itinerary platform, as well as for making bookings and checking availability on your behalf.
PRIVACY POLICY: When you make a booking, we require certain personal information such as full legal name and birth date. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.
THIRD PARTY SUPPLIERS: Your Grand Tour makes bookings and arrangements with hotels and other accommodation providers, coach companies, transfer operators, local guides, activity providers, and other independent parties ("Third Party Suppliers") to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions. We shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the any act, omission, error or negligence whatsoever by hotels, transportation companies, persons providing services or accommodation to travellers, or any other person who is not our direct employee or under our exclusive control. We are not responsible for any criminal conduct by third parties. It is your responsibility to ensure that you and any persons traveling with you adhere to any rules, regulations, or safety recommendations of the activities and services being booked. Any such rules will be shared with you by us, in written or photographic form, exactly as given from the activity or service provider. We are not responsible for any issues, refused entry, injuries, or other problems which result from not reading/following the associated rules of each activity or service.
AGE REQUIREMENTS: For all of our tours & packages, you must be 18 or older to make a booking. Travelers under 18 years at the time of travel are considered minors. Minors must be accompanied by an adult 21 years or older. One adult may accompany up to two minors. Each adult accompanying one or more minors is jointly and individually responsible for the behaviour, wellbeing, supervision, and monitoring of such minors, and accepts these Terms & Conditions on the child's behalf. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents and documents and ensuring that they and the minor(s) meet all legal requirements to travel, to enter and depart from applicable countries and regions. We will not be responsible for any fees, damages, or losses that may result from failure to secure necessary consents, permits, and approvals.
TRAVELLERS WITH DISABILITIES OR DIFFICULTIES: Travellers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs and to notify any partners of these requirements. However, we cannot guarantee that all disabilities or difficulties can be accommodated. It is the responsibility of all travellers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably travel and undertake any activities within their itinerary.
ACCEPTANCE OF RISK: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkelling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes and remote locations. Food poisoning is also always a risk when travelling, and we encourage you to consider this when packing any medicines. By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. We will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel.
FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in equipment, or an Act of God, that are beyond anyone's control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travellers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveller.
PASSPORTS: In general, passports are required for all citizens of the U.S. and other countries traveling abroad. Your passport should be valid for at least six months after your date of return (longer for some destinations), or you may be denied entry. Some countries also require a specific number of blank visa pages in your passport. The names of all travellers must be provided to us exactly as they appear on their passport, including titles such as Jr. or Sr. and any multiple first, middle, or last names, when you complete our Client Intake form.
TRAVEL VISAS & OTHER DOCUMENTS: As a courtesy, we will send any necessary visa instructions for U.S. passport holders after you book. Any travellers that are not U.S. passport holders are responsible for determining the visa requirements that apply to them.
LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.​
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ADDITIONAL TERMS & CONDITIONS FOR CURATED PRIVATE TRAVEL
DEPOSITS: A 25% deposit, paid via one of our accepted payment methods, is required before we begin work on your itinerary. This deposit goes towards your final balance, and is non-refundable. Your deposit amount may be higher if you are a rush client, please see ‘rush services’ below for more information.
FINAL PAYMENT: Any remaining balance after your deposit is payable after the approval of your itinerary preview. We work hard to ensure you are happy with your itinerary, and do not send the invoice for your final balance until you have approved your itinerary preview.
RUSH SERVICES: We charge rush fees for clients departing in less than 30 days. Please see our price list (Ireland/UK) (Italy) for current rates.
PAYMENT METHODS: We accept payments via the following methods:
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Visa, MasterCard, Discover, American Express, and Apple Pay via Stripe, our main and preferred payment processing system.
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Bank Transfer: In some circumstances, we can accept payment by bank transfer. Please contact us to discuss this option.
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Referral Credits. To redeem your referral credits, please contact us directly.
We do not accept any other forms of payment. Payments made must be made in U.S. currency, or a conversion fee will apply.
REFUNDS (OUR CURATED PRIVATE TRAVEL FEES): We are unable to provide refunds for any of our curated private travel fees. As our fees compensate us for our time working on your itinerary and our built knowledge in the industry, we cannot provide any refunds.
REFUNDS (SUPPLIERS, HOTELS, ACTIVITIES, ETC): If you are unhappy with any aspect or element of your itinerary (such as an accommodation or activity) and wish to seek compensation, this must be done directly with the supplier. We cannot act as a go-between or liaison. If needed, we will always seek to supply necessary supplier details in order for you to log a complaint or seek compensation.
UNUSED SERVICES: Unused services cannot be refunded. No refund can be made for absence by travellers from any part of the itinerary.
TRAVEL INSURANCE: We highly recommend you carry valid and comprehensive travel insurance or equivalent coverage. As this is a planning and booking service only, we are not responsible for (and will not provide compensation or refunds for) any delays, illness, injury, unforeseen circumstances, natural disasters, or cancellations.
NOT INCLUDED: The following items cannot be booked or paid for by Your Grand Tour and are the sole responsibility of the traveller(s).
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flights
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entry visa fees
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personal, baggage, and travel insurance
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gratuities
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meals and drinks, unless specified in the itinerary
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any items of a personal nature
CURATED PRIVATE TRAVEL PROCESS: After we receive your 25% non-refundable deposit and hold our curated itinerary call, we will confirm availability of all components and send you an itinerary preview and approval request within 7 business days. You can schedule up to 3 further virtual meetings to make alterations or additions to your itinerary. Once you have approved your itinerary preview, your remaining balance is due. On receipt of your full balance, we will put together your full detailed itinerary, which will be delivered via PDF and in our partner travel app, Tern, within 14 business days.
DIETARY REQUESTS / RESTRICTIONS: You may enter special requests or dietary restrictions for each traveller when you complete your client intake form. All of our itineraries include a guide with recommended restaurants. While we always indicate whether the restaurant provides vegetarian (V), vegan (VG), or gluten-free (GF) options, we cannot guarantee these options will always be made available. If you have any major dietary restrictions or requests, we recommend our dining concierge service. It is essential that you share these dietary requirements with us at the start of our itinerary process, so we can confirm whether or not your needs can be met. While we always do our best, we cannot guarantee that your requests will be honoured, and some requests or restrictions may be difficult to accommodate in some destinations. If we are processing your bookings we will relay your requests to our partners in your destination(s) for any pre-booked food or drink related activity in your itinerary, such as cooking classes or street food tours. We do not notify every restaurant of your dietary requirements, and it is the sole responsibility of each traveller to relay any important allergies or requests directly to the restaurant upon arrival.
VESTRA PACKAGE (Ireland & UK only)
UNDERSTANDING DIY: This package includes research and itinerary curation by us, including accommodation recommendations, suggested timings for transfers and activities, location information and historical context, dining recommendations, and other useful information. You are required to make all bookings if you select this package. We always provide contact information, pricing, and booking links for accommodation providers and other suppliers, however it is your duty to make these bookings and any associated payments to the suppliers, and to ensure they are confirmed. If any activity or hotel becomes unavailable between the delivery of your itinerary and when you choose to make the booking with that supplier, we will, within reason, make a suggested alternative. We cannot be held responsible if any option or activity becomes unavailable due to your delay in booking or processing payment to a Third Party Supplier.
OMNIA PACKAGE
PERSONAL INFORMATION: To make bookings or payments on your behalf, we require that you supply certain personal information, including the full legal name, gender, birthdate, and passport information for each traveller, as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address, from the person making the booking. You are responsible for verifying that any information you provide for yourself and on behalf of other travellers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.
BOOKING ON YOUR BEHALF: The Omnia package includes the booking of some services and activities on your behalf. Please note that not all services and activities are available for pre-booking, and you will still be liable for some payments in-person. Your itinerary includes a breakdown of costs including payments made, upcoming payments, and payments to be made in person.
CREDIT CARD AUTHORISATION: By sending your card information through our secure partner platform, Tern, you are authorising Your Grand Tour to book the approved activities and services for you and any person(s) traveling with you in your group. By approving the authorisation for an activity or service, you authorise us to book this activity or service on your behalf, and agree to any additional Terms & Conditions as set out by the supplier which will be visible in your itinerary. We are not responsible for any payment issues or additional charges incurred. Any problems associated with payment must be taken up with your bank and/or the supplier. This is a booking-only concierge service. We are not employed by or affiliated with any of the hotels, services, or activity providers, and will not be held responsible for any cancellations, changes, or issues associated with the activity or service once the bookings are made. Any problems regarding the service must be taken up with the service provider directly by yourself. Bookings are only made once card information is processed through the platform. If a service or activity becomes unavailable after your payment information has been sent, we will notify you and will either remove the unavailable service from the itinerary or try to find a suitable and similarly priced alternative at your discretion. In the case of any travel disruptions, running late, etc you must contact the service provider (contact details will be provided in your itinerary) directly to make any necessary arrangements or changes. We are unable to delay or alter any service or activity.
EMAIL SUPPORT: We provide email support to all clients. Support is subject to reasonable response times (usually within one business day) and business hours (9:00 AM – 5:00 PM GMT Monday through Friday and some varied hours on weekends). We ask that, in the case of multiple questions or requests, our clients please group these together into a single email whenever possible.
WHATSAPP (TEXT/PHONE) SUPPORT: Our extended hours WhatsApp phone/text support is available to clients on the Omnia package in Italy only. WhatsApp support is subject to reasonable response times (usually within 2 hours) and extended operating hours (9:00 AM – 8:00 PM GMT Monday through Friday and 9:00 AM to 1:00 PM on Saturdays, Sundays, and Bank Holidays). Please note that response times are not guaranteed and that this service is for itinerary support only (general questions, advice, or recommendations). We are unable to provide emergency services or last-minute changes to your itinerary. For emergencies, please refer to the emergency services information in your itinerary. For any last-minute changes or in the event you are running late to an activity, you must contact your activity provider directly. We are not able to postpone or reschedule any activity on your behalf once you embark on your trip, this must be done through the service provider.
CHANGES TO YOUR ITINERARY
If you choose to make any changes to your itinerary after the final version has been delivered, we can provide a quote for revisions based on their extent. This is done on a case by case basis. Please note that we are usually unable to make major changes to your itinerary once it is delivered, particularly close to the time of departure.
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TRAVEL CONSULTATIONS
Travel Consultations are offered as a stand-alone, advisory service designed to provide focused guidance and expert insight to assist you in your own travel planning. This is an express service, limited in scope, and does not include the preparation of detailed itineraries, comprehensive travel planning, or the booking of any travel arrangements.
Consultations are conducted in 30-minute sessions, with a short grace period allowed at the discretion of Your Grand Tour. If your consultation exceeds the allocated time and further discussion is needed, you may be invited to schedule an additional session to continue.
There is no limit to the number of questions you may bring to the consultation; however, you acknowledge that the time available is limited and not all questions may be addressed in a single session, especially in cases involving complex or multi-destination travel.
Following your session, you will receive a brief follow-up email within 48 hours summarising key points discussed and including any relevant links or references. This summary is not intended to serve as a comprehensive planning document. Clients are encouraged to take their own notes during the session for future reference.
Fees for Travel Consultations are non-refundable, except in circumstances where the session must be cancelled in advance by Your Grand Tour. In such cases, a full refund will be issued. If Your Grand Tour needs to reschedule your session, you will be offered the option to reschedule or receive a full refund.
By booking a Travel Consultation, you acknowledge and agree that:
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The service is provided on an express, advisory-only basis.
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It is not equivalent to the full travel planning services otherwise offered by Your Grand Tour.
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Your participation implies agreement with the time and content limitations as outlined above.
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REFERRAL PROGRAMME
Please note that our referral programme only applies to Curated Private Travel and is not offered to customers booking Travel Consultations only.
MAKING A REFERRAL: We love referrals, and as a thank you to our clients, we offer a generous referral credit programme. For each new client you refer to us, you’ll receive a €50 credit for future services. The credit is issued via email and will also be noted in our system. The credit is only issued once the new (referred) client has confirmed their services and paid their deposit. Credits are non-transferable. Each credit is valid for five years from the date of issue, and there is no limit to how many credits you can gain.
FOR NEW CLIENTS (WHO HAVE BEEN REFERRED):
If you were referred by a previous client of Your Grand Tour, you are eligible for a discount off your final balance. Please see the list below for the applicable discounts.
€25 off for curated private travel services from €150 - €499
€50 off for curated private travel services from €500+
This amount is taken off the final balance, after the 25% deposit has been paid in full.